Housekeeping Manager

About the role

At The Crawford Hotel, located above historic Denver Union Station, the Housekeeping Manager leads the housekeeping department, ensuring cleanliness and sanitation of guest rooms, public areas, laundry, and other assigned spaces. The role requires strong leadership, communication, and team‑building skills, and offers opportunities to grow within one of Denver’s iconic landmarks.

Responsibilities

• Direct, interview, hire, counsel, schedule, and assign work duties for housekeeping associates.
• Lead pre‑shift meetings to communicate arrivals, departures, VIPs, and delegate room assignments.
• Assist the Executive Housekeeper with interviewing, selecting, and onboarding new associates.
• Monitor staff productivity and efficiency, recommending promotions or status changes.
• Handle employee complaints, grievances, and disciplinary actions up to termination.
• Determine needed materials, supplies, and tools; manage inventory and control expenses.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back‑of‑house spaces; ensure compliance with SOPs, health, and sanitation standards.
• Implement emergency training and procedures to protect guests, staff, and assets.
• Issue assignments and special‑request instructions to staff for smooth operation.
• Distribute supplies/goods at shift start and maintain inventory control.
• Respond to guest requests, concerns, and problems to ensure satisfaction.
• Log items into Lost and Found and handle related inquiries.

Requirements

• One to two years of post‑high‑school education.
• One to two years of experience in a related housekeeping or hospitality position.
• Self‑starting personality with an even disposition; ability to meet appearance standards and communicate well with guests.
• Physical ability to push a vacuum the length of a hallway, carry supplies and linen, lift room‑service trays, bend/kneel for dusting, stand or walk continuously, climb approximately 40 steps per shift, and perform other strenuous activities in a climate‑controlled indoor environment and a hot, humid laundry area.
• Ability to communicate effectively with guests, housekeepers, linen attendants, and supervisors, and to assess and react to meet standards.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Eligibility for Sage bonus plan (up to 20% of salary).
• Complementary RTD EcoPass.
• Medical, dental, and vision insurance.
• Health savings and flexible spending accounts.
• Basic life and AD&D insurance.
• Company‑paid short‑term disability.
• Unlimited paid time off.
• Company 401(k) program with employer matching.
• Employee assistance program.
• Tuition reimbursement.
• Discounts on hotels, restaurants, and more.
• Employee referral bonus program (up to $1,000 per referral).

Pay

Salary range: $65,000 – $68,000 per year.