Housekeeping Manager

About the Resort

The Omni Mount Washington Resort and Spa, located in Bretton Woods, New Hampshire, is a historic New England retreat known for its gracious ambiance and luxurious amenities. A favorite among presidents, poets, and celebrities, the resort offers refined dining, enchanting music, and award-winning alpine and Nordic skiing at Bretton Woods—the state’s largest ski area. Additional attractions include a Donald Ross-designed golf course, a nature-inspired spa, and year-round canopy tours, providing world-class activities and wellness offerings for global guests.

Associates enjoy a dynamic work environment, comprehensive training, and a culture of respect, gratitude, and empowerment. The resort is committed to nurturing associate growth and fostering exceptional service.

Perks

• $1,000 Sign-On Bonus (terms and conditions apply)
• Relocation Assistance for salaried Managers relocating 50+ miles away
• Long-Term Housing Options Available
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with medical, dental, and vision plans
• Paid time off
• 401(K) matching plan
• Pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Voluntary benefits including critical illness, hospital indemnity, accident coverage, life and AD&D insurance, legal services, identity theft protection, whole life insurance, telemedicine, and pet insurance
• Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms and conditions apply; associate may also be eligible for spouse/dependent passes or one courtesy pass based on status)
• 25% off Food and Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski and Golf Rentals, Canopy Tours, and other activities

Responsibilities

• Primary focus on public area cleanliness and turndown service
• Attend and assist with Monthly OST meetings
• Manage Supervisors and all daily operations of the team
• Ensure all Safety Policies and Procedures are followed and adhered to
• Post and share the Daily Medallia Board with Associates
• Sign off on payroll, ensuring accurate coding, PTO sheets, manual time sheets, and detail reports are submitted
• Assist with department scheduling
• Cover supervisor duties as needed
• Manage the 100-point inspection process
• Provide continued training of associates as needed
• Perform monthly 1-on-1 staff meetings
• Facilitate evening department stand-up meetings with evening associates
• Assist in the interviewing and hiring process
• Perform coaching and counseling of staff as needed
• Monitor Medallia guest room cleanliness scores
• Assist with all supply inventories
• Maintain a positive, upbeat, and professional demeanor with all guests and associates
• Complete all assigned duties as directed by the Executive Housekeeper/Assistant Housekeeper
• Maintain property to Omni standards as outlined in the Rooms Operation Manual
• Respond quickly and urgently to all guest requests
• Conduct Moments of Service success checklists on a daily/weekly basis
• Conduct guestroom inspection checklists on a daily/weekly basis
• Update personal preference profiles via Rooms control
• Inspect stayover service and turndown service
• Inspect public areas
• Work with lobby attendants to maximize efficiency and quality of work

Tools and Equipment

• Computer and printer
• Telephone
• Pen/pencil
• Photocopying machine
• Facsimile machine