Housekeeping Manager

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find a supportive environment with training and mentoring opportunities, dedicated teammates who take pride in delivering exceptional service, and a workplace where your contributions truly make a difference.

About the role

To assist in managing and directing all Housekeeping and Laundry functions. To participate in quality assurance for the Housekeeping department and department cost control measures. To provide support to the Director of Housekeeping in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance and consistently setting a good example.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests, and complaints using Guest Service Skills.
• Exhibits hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests while maintaining good Guest relationships, demonstrating outstanding hospitality through corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identifies ways of improving the efficiency and effectiveness of service to guests by actively participating in the Omni Service Tradition program.
• Assists Director of Housekeeping with departmental functions and concerns: maintaining turnover to an acceptable level, close communication with Front Desk and Engineering, uniform control and issuance, administering Lost and Found, key control, guest requests, monthly meetings, quality assurance in public spaces and guest rooms, linen and supply inventories.
• Monitors Housekeeping inventories to ensure adequate levels are maintained.
• Assists with scheduling and payroll cost controls.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored; eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Maintains close coordination, communication, and interaction with the Front Office and other departments.
• Ensures all guest requests are met within the prescribed time limit.
• Assists Director of Housekeeping in all areas of Housekeeping management: cost controls, inventories, quality assurance inspections, staff supervision, systems and controls, loss prevention, safety, associate morale.
• Together with the Director of Housekeeping, ensures smooth operation of the Housekeeping Department.

Requirements

• Must be able to push/pull/carry/lift a minimum of 10 lbs.
• Must be able to accomplish any task requiring prolonged bending or kneeling.
• Must be able to walk room to room and floor to floor 5% of work period.
• Must be able to continuously stand throughout complete work period.
• Must be able to climb stairs up to approximately 40 steps approximately 1% of work period (usually 40-hour work week).
• Must be able to climb ladders approximately 5 feet to complete assigned projects.
• Driving required as necessary.
• Hearing is moderate (Guests phone with requests and questions).
• Vision is critical (Assess required reaction to meet standards).
• Speech is critical (Must be able to communicate both in person and via telephone with guests, associates, and corporate contacts in a professional and extensive manner).
• Literacy is critical (Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment).
• Must be able to accomplish any task required of associates within assigned departments.
• Professional appearance and attitude.