Housekeeping Manager

NOBU Hotel Atlanta, the state-of-the-art addition to the world-renowned NOBU Hospitality brand, is currently seeking a highly motivated professional to join our team as a Housekeeping Manager. In this role you will Supervise, train, and inspect the performance of assigned housekeeping staff ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests We are looking for people with positive attitudes and exceptional communication skills who can work a flexible schedule that accommodates the needs of the business. Essential Functions Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Maintain positive internal/external guest relations at all times.Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Maintain complete knowledge at all times of status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.Document call offs and replace for any shift.Coordinate breaks for assigned staff.Other duties as assigned. Competencies Organized with attention to detail.Excellent communication and interpersonal skillsPositive attitude and ability to collaborate with team. Ability to operate with a high level of confidentiality. Qualifications Highschool diploma or equivalent, Degree in Hospitality management preferred.Three to five years’ experience in a service industry, preferably in the hospitality industry.Computer and technical skills Experience with Opera Cloud, Hotsos helpful