Housekeeping Manager
Supporting Housekeeping Operations and Budgets
Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Schedules employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Observes service behaviors of employees and provides feedback to individuals.
Providing and Ensuring Exceptional Customer Service
Responds to and handles guest problems and complaints. Strives to improve service performance.
CORE WORK ACTIVITIES
Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Schedules employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Observes service behaviors of employees and provides feedback to individuals.
Responds to and handles guest problems and complaints. Strives to improve service performance.
Position Type
Management
Pay Range
$28.85-$36.06 per hour
Bonus Eligible
Y