Housekeeping Manager

Responsibilities

• Oversight of guest room cleanliness, maintenance, presentation, and overall condition.
• Conduct regular inspections of guest rooms, corridors, public areas, and service areas.
• Prepare, review, and distribute daily room assignment sheets.
• Maintain accurate control and distribution records for keys, radios, phones, and other communication equipment.
• Monitor room status, arrivals, departures, VIPs, special requests, out-of-order rooms, and daily house count.
• Partner with Front Office, Engineering, Guest Relations, Security, and other departments to resolve guest and operational issues.
• Respond to internal and external guest concerns with care and appropriate follow-up.
• Support the guest room maintenance program by identifying maintenance opportunities and following up with Engineering.
• Support scheduling and staffing plans to ensure sufficient coverage based on occupancy, arrivals, departures, group activity, and business needs.
• Train, coach, motivate, and develop housekeeping team members.
• Assist with recruiting, onboarding, training, performance feedback, corrective action, and team member engagement initiatives.
• Foster a positive, respectful, and collaborative work environment.
• Maintain confidentiality of guest information and ensure proper handling of sensitive data and hotel property.
• Support inventory control for linen, guest supplies, cleaning supplies, uniforms, and equipment.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality, Hotel Management, Business Administration, or related field preferred.
• Minimum of two years of housekeeping supervisory or leadership experience preferred.
• Previous experience in a luxury hotel, lifestyle hotel, resort, Four Diamond, Forbes-rated, or high-volume hospitality environment strongly preferred.
• Strong knowledge of housekeeping operations, including guest rooms, public areas, laundry, linen, uniforms, inspections, productivity, and quality assurance.
• Previous experience with property management systems, Microsoft Office, HotSOS/ALICE or similar systems preferred.
• Ability to lead, coach, train, and hold team members accountable in a professional and supportive manner.
• Strong communication skills with the ability to provide clear direction verbally and in writing.
• Ability to work collaboratively with all hotel departments.
• Ability to compute basic arithmetic and review productivity, room assignments, staffing levels, and inventory needs.
• Must be able to read, write, speak, and understand basic English.
• Bilingual ability is a plus.
• Must be flexible and available to work varied shifts, including mornings, evenings, weekends, holidays, and business-demand schedules.