Housekeeping Manager

About the role

The Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. The Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Responsibilities

• Assist in the oversight of the entire housekeeping area, including public areas and night cleaning
• Promote an atmosphere that ensures customer and associate satisfaction
• Work collaboratively across all departments of a fast-paced luxury hotel

Qualifications

• A warm and hospitable personality with a drive to assist the needs of others
• Minimum of two years of previous Front Office/Housekeeping management experience in a luxury or lifestyle hotel
• Clear, concise written and verbal communication skills in English
• The ability to accurately compute and manipulate mathematical calculations
• Proficient knowledge of systems used on property including Windows, OPERA PMS, Kronos, Rex, Birchstreet, and HotSOS
• The ability to work a variety of schedules to include AM, PM, Overnight, Weekends, and Holidays
• Previous experience with NYC unions is desirable
• Endure various physical movements throughout the work areas
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage

Benefits

• Paid time off
• Hotel discounts
• Competitive insurance packages
• Company matched retirement savings plans
• Life insurance
• The opportunity to take your career around the world