Housekeeping Manager

Role & Responsibilities

• Conduct regular room and public area inspections; address deficiencies promptly and coach staff to maintain excellence.
• Oversee ordering, storage, and distribution of linens, cleaning supplies, and guest amenities; maintain accurate inventory levels.
• Respond to guest requests and service issues with urgency, professionalism, and a solutions-focused approach.
• Ensure staff follow all safety protocols, chemical handling procedures, and OSHA guidelines; maintain a clean and organized workspace.
• Collaborate with Front Desk and Engineering to prioritize room readiness, maintenance needs, and special projects.
• Prioritize VIPs, early arrivals, and inspect stayovers.

Qualifications

• 2–4 years of housekeeping leadership experience in a hotel or hospitality environment (NYC experience preferred).
• Strong leadership, communication, and team-building skills.
• Able to manage multiple priorities in a fast-paced setting.
• Knowledge of cleaning techniques, equipment, chemicals, and safety protocols.
• Experience with inventory management and scheduling systems.
• Bilingual skills (English/Spanish) a plus.

Work Schedule

Full-time, (divided over 4 days), including weekends and holidays based on operational needs.

Pay

Hourly Pay $28.00

Benefits

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Generous paid time off program, including Vacation Days, Sick Days, Personal Days, and Holidays
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• 401K with 5% Match
• Training and Development Programs
• Additional perks via Cigna