Housekeeping Manager
Homewood Suites Omaha Downtown · Omaha, NE · 2 wk ago
ManagementFull-time
About the role
Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.Responsibilities
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
- Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
- Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
- Prepare schedules based upon occupancy and assign duties to associates.
- Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
- Prepare required paperwork pertaining to departmental functions.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
- Maintain departmental expenses in line with the budget as described by the General Manager.
- Ensure compliance with specific brand standards.
- Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
- Perform other duties as requested by management.
Requirements
- A high school diploma or equivalent is preferred.
- One year previous housekeeping supervisor experience is required.
Qualifications
- Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend and reach, stoop, kneel or crouch.
Skills
- Strong leadership and supervisory skills.
- Excellent communication and problem-solving abilities.
- Attention to detail and ability to manage multiple tasks simultaneously.