Housekeeping Manager

Position Overview

The Housekeeping Manager is responsible for overseeing the housekeeping operations of our property. The primary objective is to ensure the highest standards of cleanliness, guest and Member satisfaction, and efficiency in all housekeeping tasks. This role will lead and supervise a team of housekeeping staff, demonstrate attention to detail, and provide exceptional service for a positive guest experience including enhanced Member engagement.

Essential Duties and Responsibilities

• Manage the daily activities of assigned work areas to include appropriate cleaning of all room types, corridors, storage areas, ice machines, locker rooms, hallways, stairwells, and all relevant areas to ensure the highest degree of guest satisfaction.
• Lead and supervise the housekeeping staff providing guidance, feedback, and support for performance consistency and adherence to protocols.
• Participate in the interview and selection of new Members.
• Conduct regular inspections of guest rooms and public areas maintaining a high level of cleanliness with adherence to the brand standards.
• Regularly updates hourly Members on the latest policies and procedures within the company and department.
• Oversee the inventory of housekeeping supplies, linens, and amenities for proper storage, distribution, and reordering when necessary.
• Recommend new equipment and amenities to adhere within the safety and service guidelines and expectations.
• Assist in budget planning for the housekeeping department and monitor expenses to maintain cost efficiency.
• Address guest feedback and concerns related to housekeeping promptly and take appropriate actions to resolve issues. Seeks opportunities to enhance Member and guest experiences.
• Effectively counsel and discipline Members that violate department policies, practices, or procedures.
• Participate in performance reviews and regularly provide feedback to Members.
• Follow safety protocols including proper handling of cleaning chemicals and adherence to OSHA standards.
• Collaborate and communicate with other departments such as front office and engineering.
• Elevate individual and departmental performance for all Members.
• Open and flexible for temporary or permanent duties. Responsibilities may be added to or modified as deemed necessary.

Qualifications

• Must be at least 21 years of age.
• High School diploma or equivalent required.
• Minimum of three (3) years of progressive housekeeping management experience in a large luxury resort.
• Preferred experience with opening a 3,000 plus room property.
• Knowledge and deep understanding of all aspects of the hotel operations and housekeeping division functions.
• Union experience.
• Able to multitask and handle stressful situations in a calm professional manner and exhibit good judgment.
• Experience with managing schedules, labor standards, and service recoveries.
• Ability to lead, mentor and hold Members accountable.
• Preferred knowledge of Forbes Travel Guide training.
• Bilingual English and Spanish language proficiency is a plus.
• Must present oneself in a confident, polished, well groomed, and professional manner.
• Proficiency with Microsoft Office, Outlook, HotSOS, Rex, and other software used for Housekeeping.
• Knowledge of pertinent labor laws and regulations related to OSHA.
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality.
• Effectively achieves business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices; and monitoring and evaluating results.
• Actively influences and drives collaboration with individuals or groups at various levels within and outside of the organization.
• Provides leadership and direction contributing to the success of the organization through engaging, developing, mentoring, and elevating all Members.
• Demonstrates the ability to maintain consistent and high-quality service levels.
• Possesses strong leadership skills by effectively organizing, delegating responsibilities, rapid problem solving, and clear communication.
• Excellent customer service skills and interpersonal skills to deal effectively with all business contacts.
• Must be able to effectively communicate in English, in both written and verbal forms.
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Must have open availability to work a flexible schedule that may include nights, holidays, and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.

Supervisory Responsibilities

This position supervises Room Attendants and Housepersons.

Physical Demands

• While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
• The Member frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision and peripheral vision.
• The Member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

• The noise level in the work environment is usually moderate.
• Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Pay

$60,000.00 per year - $65,000.00 per year