Housekeeping Manager

About the Role

Lead and manage all daily aspects of the Housekeeping department at Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, ensuring all service standards are followed with friendly and engaging service. Handle guest concerns promptly, track issues, and collaborate with relevant departments to create memorable guest experiences.

Responsibilities

• Maximize rooms revenue by participating in yield management meetings and implementing agreed-upon Revenue Management strategies.
• Assist in hiring, training, coaching, evaluating, and managing colleagues to ensure they have adequate guidance and resources to meet department objectives.
• Foster a fun and engaging work environment for the Housekeeping team.
• Ensure compliance with brand standards (LQA) for guestroom cleanliness and service.
• Take ownership of tasks by understanding issues, communicating progress, and delivering results efficiently.
• Monitor inventory to maintain room quality and guest satisfaction.
• Conduct regular guestroom inspections and address areas needing attention.
• Participate in departmental meetings and communicate departmental goals clearly.
• Manage the department budget responsibly.
• Handle administrative duties, including scheduling, payroll reporting, and performance reviews.
• Report maintenance items using internal systems (Royal Service Manager).
• Maintain cleanliness in both Heart of the House and Front of the House spaces.
• Follow all safety and sanitation policies and procedures.
• Perform other duties as assigned.

Requirements

• Previous luxury hotel experience required; rooms leadership experience is an asset.
• Computer literacy in Microsoft Windows applications; OPERA PMS is advantageous.
• University/College degree in a related discipline is an asset.
• Proven experience with collective bargaining agreements.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible, reliable, and able to work cohesively as part of a team.
• Ability to focus on guest needs while remaining calm and courteous at all times.

Benefits

• Competitive salary and flexible benefit plans.
• Generous PTO allowances.
• Employee rates at Accor properties in the NCA region.
• Learning programs through Accor Academies.
• Opportunity to develop talent and grow within the property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities (e.g., Planet 21 and WATCH).