Housekeeping Manager

About the Role

Join the world of luxury hospitality at Fairmont Grand Del Mar as our new Housekeeping Manager. Under the supervision of the Director of Housekeeping, you will be responsible for the daily ownership and operational execution of the Housekeeping Department, including the processing of tasks. This position is dependent on both teamwork and a solid foundation based on mechanical hour capacity and productivity reports, with ownership of processes a must for development.

Responsibilities

• Oversee daily operations for the housekeeping department
• Organize both morning and evening shifts and ensure both teams are set for their day-to-day activities
• Ensure daily room inspections are completed and follow up is completed with room attendants and supervisors
• Assist with scheduling and training of housekeeping team
• Walk all public areas to ensure areas are clean and up to 5-star standards
• Assist with payroll which includes time edits and ensure all paperwork is completed in a timely manner
• Attend any daily and weekly manager meetings as well as pre-conference meetings
• Oversee laundry staff to ensure day-to-day operations are set up daily
• Ordering and processing of all housekeeping POs and ensure all inventories are up to par levels

Qualifications

• Previous experience of three years in housekeeping required
• Previous experience of two years in a supervisory or leadership role required
• College graduate or equivalent experience is preferred
• Able to communicate in English well both verbally and written
• Able to communicate in either Spanish or French Creole is preferred
• Reading and counting is essential
• Computer efficient in both Excel and Word is preferred
• Requires basic knowledge of housekeeping, approximately three years of hotel housekeeping experience, and at least two years in a supervisory or leadership role
• Experience working in a four-or-five-star luxury environment is preferred
• Must be able to coach, counsel, and develop employees through basic skill
• Must be able to motivate by example either on the production floor or in a classroom environment
• Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome in a hot or challenging work environment

Physical Demands

• Must be able to lift a maximum of 50 lbs. throughout the day
• Ability to follow directions, perform tasks with attention to detail, speed, accuracy, and follow-through
• Ability to work without direct supervision
• Ability to work well as part of a team
• Set up and organize workstation with designated supplies and equipment
• Replenish supplies and equipment as needed during the shift
• Report any faulty equipment, linen shortages, maintenance needs, safety hazards, and other problems immediately to your supervisor
• Restock work areas for the next shift as assigned
• Successfully complete the training/certification process for this position

Pay

The salary range for this position is $70,000 - $78,000.

Benefits

• Complimentary meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties worldwide
• Food, spa, and resort discounts: Employee program with discounts on restaurants, bars, and spa services at Fairmont & Accor properties worldwide
• Career growth around the world: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor
• Training & development: Learning programs through our Academies designed to sharpen your skills
• Social responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks
• Meaningful work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes: Medical, dental, and vision insurance (effective the first of the month following 30 days of employment); eligible single full-time employees can enroll in a $0 premium health plan; life and disability insurance; paid holidays; all full-time and part-time employees are eligible for vacation and sick leave; 401(k) retirement plan with matching program; and Employee Assistance Program (EAP).