Housekeeping Manager

Responsibilities

• Interview, select, train, and schedule housekeeping and public area staff.
• Ensure all staff uphold departmental procedures, rules, regulations, and standards.
• Maintain an adequate inventory of guest amenities and housekeeping supplies.
• Respond to guest requests and complaints promptly.
• Communicate with the front desk regarding guest room and public area needs.
• Perform administrative duties as required to manage the department.
• Participate in the Manager on Duty program.
• Understand and comply with Company’s ISO management systems, policies, goals, and initiatives.

Requirements

• Excellent customer service and people skills.
• Strong communication and interpersonal skills with diverse personalities.
• Intermediate computer skills, including Microsoft Office (Word, Excel).
• Ability to lift up to 50 lbs. and carry up to 25 lbs.
• Seasonal exposure to extreme heat.

Qualifications

• High School Diploma or equivalent.
• At least 2 years of experience in the hospitality industry.
• At least 2 years of management experience.
• Experience in resorts or national parks preferred.