Housekeeping Manager

About the role

To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants, Lobby Attendants and Housepersons in guest rooms, corridors and public spaces to maintain Driftwood's high standards of cleanliness.

Responsibilities

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance
• Train and monitor performance of room attendants and housepersons
• Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment
• Ensure all jobs are completed within the shift
• Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines
• Upon inspection of VIP rooms, make certain all VIP supplies are in place
• Report all maintenance deficiencies in guest rooms and corridors
• Expedite special guest requests, such as extra towels, blankets or pillows
• Check all vacant/ready/stay over rooms daily
• Check out of order rooms daily
• Identify showrooms for Sales Department
• Turn in all lost and found items and all guest room keys
• Adhere to all company policies and procedures
• Follow safety and security procedures and rules
• Know department fire prevention and emergency procedures
• Utilize protective equipment
• Report unsafe conditions to management
• Report accidents, injuries, near-misses, property damage or loss to management
• Provide a safe work environment by following all safety and security procedures and rules
• Ensure all team members maintain a neat, clean, and well-groomed appearance (specific standards outlined in team member handbook)
• Perform any related duties as requested by management
• Assist other Housekeeping Personnel when needed

Qualifications

• Any combination of education and experience that provides the required knowledge, skills, and abilities
• High School education preferred
• Minimum six months supervisory experience or one year of comparable housekeeping experience is acceptable

Skills

• Ability to read and write basic English to complete forms such as a room status report
• Ability to provide clear direction, instruction, and guidance to subordinates
• Ability to organize and prioritize work and meet deadlines
• Ability to exercise judgment and implement control over the performance of subordinates
• Ability to provide information and answer hotel guest and colleague questions
• Time management skills