Housekeeping Manager

About the Role

Driftwood Hospitality Management empowers associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Our team is made up of the best talent in the hospitality industry, ensuring outstanding client service through a fully integrated approach to hospitality services.

Responsibilities

• Supervise, direct, and assist Room Attendants, Lobby Attendants, and Housepersons in maintaining guest rooms, corridors, and public spaces to Driftwood’s high cleanliness standards.
• Visually inspect VIP rooms, guest rooms, and corridors for cleanliness and appearance.
• Train and monitor the performance of room attendants and housepersons.
• Provide organization, instruction, guidance, communication, and counseling; exercise good judgment.
• Ensure all tasks are completed within the shift.
• Maintain clean, neat, and stocked housekeeping carts and linen/supply closets according to departmental guidelines.
• Ensure all VIP supplies are in place upon inspection of VIP rooms.
• Report maintenance deficiencies in guest rooms and corridors.
• Expedite special guest requests (e.g., extra towels, blankets, or pillows).
• Check all vacant, ready, stay-over, and out-of-order rooms daily.
• Identify showrooms for the Sales Department.
• Turn in all lost and found items and guest room keys.
• Adhere to all company policies, safety, and security procedures.
• Follow fire prevention and emergency procedures; utilize protective equipment.
• Report unsafe conditions, accidents, injuries, near-misses, or property damage to management.
• Ensure a safe work environment and maintain a neat, clean, and well-groomed appearance for all team members.
• Perform related duties as requested by management and assist other Housekeeping Personnel when needed.

Requirements

• High school education preferred.
• Minimum six months of supervisory experience or one year of comparable housekeeping experience.
• Ability to read and write basic English to complete forms such as room status reports.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Strong organizational, prioritization, and time management skills.
• Ability to exercise judgment and implement control over the performance of subordinates.
• Ability to provide information and answer questions from hotel guests and colleagues.

Physical Demands

• Ability to lift, reach, bend, stoop, stand, and walk continuously.
• Pushing heavy carts and lifting up to fifty (50) pounds maximum.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.
• Stand and walk for varying lengths of time, often for long periods.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts