Housekeeping Manager

About the role

The Housekeeping Manager oversees all housekeeping operations, ensuring the cleanliness of hotel rooms and public areas. This leadership position drives revenue, maximizes profit, and manages staff to achieve financial results, guest satisfaction, and positive employee relations.

Responsibilities

• Oversee the overall finances of the housekeeping department, including budget preparation and management.
• Maximize hotel profitability and manage expenses, including labor and supply costs.
• Effectively manage labor through proper scheduling, monitoring, and adjustments based on business needs.
• Negotiate and review supply costs with vendors while safeguarding existing supplies and following CSM procurement guidelines.
• Manage and maintain company assets to stay within budget and prolong their lifespan.
• Ensure sufficient room inventory is cleaned and available to maximize revenue.
• Accountable for guest satisfaction by providing quality room cleanliness and supplies.
• Respond to guest concerns or requests promptly and courteously, focusing on service recovery when needed.
• Train and model appropriate guest service standards alongside staff.
• Develop and implement service programs to achieve business revenue goals and increase guest satisfaction.
• Conduct routine inspections of housekeeping operations to maintain standards per CSM, local, state, and federal regulations.
• Maintain up-to-date Material Safety Data Sheets and ensure proper chemical handling procedures.
• Ensure a clean and safe work environment, following all CSM procedures for guest and employee incidents.
• Evaluate staff performance, provide corrective action, and hold employees accountable.
• Motivate staff by setting goals, providing feedback, and recognizing/rewarding employees.
• Oversee interviewing, hiring, coaching, and developing all department employees.
• Ensure all required training for employees is completed and training records are maintained.
• Analyze quality issues, identify training needs, and implement improvements.
• Promote collaboration and a positive, professional work environment.
• Attend department/hotel meetings to ensure proper communication and planning, and advise on housekeeping operations changes.
• Lead all housekeeping and laundry initiatives, meeting productivity standards at the hotel level.
• Adhere to all CSM Standard Operating Procedures.

Requirements

• 2+ years of progressive housekeeping management experience.
• Detail-oriented with strong communication skills for all organizational levels.
• Ability to problem-solve with employees and guests.
• Manage multiple priorities in a fast-paced environment with frequent interruptions and tight deadlines.
• High attention to detail, excellent organization skills, and creativity for efficient problem-solving.
• Bilingual ability preferred.

Qualifications

• High school diploma or GED required.
• College degree or equivalent experience preferred.

Physical Requirements

• Ability to lift, push, or pull up to 75 pounds regularly throughout the shift.
• Significant bending required.