Housekeeping Manager

About the role

This position shall strive to provide exceptional service to both internal and external guests at all times. The role is responsible for oversight of the cleanliness and maintenance of guest rooms, public space, and heart-of-house areas, and will administer all aspects of the guest room maintenance program. The position provides leadership, guidance, and support to the housekeeping team (including laundry and uniform teams) in areas such as guest service, training, scheduling, and performance management to ensure successful day-to-day operations. This role ensures all procedures meet department and company standards and serves as an ambassador for CoralTree.

Responsibilities

• Demonstrate expert knowledge of all services and features, hours of operation, room types, daily house count, expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
• Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift.
• Effectively communicate changes to assignment sheets as they arise throughout the shift.
• Assign and maintain accurate distribution records of keys and communication equipment (e.g., radio, beepers, phones, etc.).
• Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space, and heart-of-house areas.
• Instill a calm, organized approach when interacting in stressful situations.
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
• Ensure sufficient staffing is present to meet daily business demands.
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
• Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.

Qualifications

• High school diploma or general education degree (GED), or three to five years of related experience and/or training; or equivalent combination of education and experience.
• Minimum of two years supervisory experience in a high volume setting preferred.
• Previous hospitality experience in a Four Diamond quality organization preferred.
• Previous experience with Windows, Office, and property management systems highly desirable.
• Must be able to understand, speak, read, and write in basic English.
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.
• Demonstrate ability to compute basic arithmetic.
• Must be available to work varied shifts and flexible schedules.

Physical Requirements

• Most work tasks are performed indoors with some outdoor activity.
• Position requires walking and giving direction most of the working day.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Ability to stand for long hours and lift 50 lbs.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Team Member Free Room Night Program.

Salary Range: $60,000 - $70,000
Location: Tributer Resort, Mineral, VA.