Housekeeping Manager

Key Responsibilities

• Supervise, assign, and coordinate daily duties for housekeeping staff.
• Inspect guest rooms, public areas, and other assigned areas to ensure they meet established cleanliness and quality standards.
• Review and assign rooms for immediate cleaning based on occupancy, arrivals, departures, and operational needs.
• Respond promptly and professionally to guest complaints or housekeeping-related concerns and take appropriate corrective action.
• Train, coach, and support housekeeping team members on hotel policies, procedures, cleaning standards, and proper use and maintenance of equipment.
• Maintain accurate inventory of housekeeping supplies and ensure adequate stock is available for all shifts.
• Prepare supply requirements and coordinate ordering to prevent shortages or operational delays.
• Work closely with the General Manager and Maintenance team to identify and report maintenance issues, damaged equipment, and areas requiring attention.
• Ensure all guest rooms, public areas, and assigned hotel spaces are cleaned and serviced according to established standards.
• Make recommendations to improve housekeeping efficiency, service quality, and overall hotel operations.
• Ensure housekeeping staff have the necessary supplies, equipment, and resources to perform their duties effectively.
• Promote a positive, professional, and team-oriented work environment.
• Ensure compliance with all hotel policies, procedures, safety requirements, and housekeeping standards.
• Perform other related duties as assigned by management.

Qualifications & Skills

• Strong leadership and supervisory skills with the ability to motivate and manage a housekeeping team.
• Excellent problem-solving and decision-making abilities.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced hotel environment.
• Highly organized, detail-oriented, thorough, and quality-focused.
• Ability to maintain professional and positive relationships with guests, employees, and management.
• Strong attention to cleanliness, presentation, and guest satisfaction.
• Ability to work independently while also functioning effectively as part of a team.