Housekeeping Manager

Essential Functions

• Oversee all aspects of housekeeping operations, ensuring guest rooms, hallways, and public spaces meet or exceed Brand service standards.
• Train and develop housekeeping and laundry associates on cleanliness standards, technical skills, SOPs, and safety protocols.
• Inspect assigned guest rooms and public areas daily to maintain standards of cleanliness and presentation.
• Manage departmental budgets and expenses including labor, supplies, equipment, and inventory controls.
• Monitor and control costs related to labor, supplies, and equipment within the housekeeping department.
• Recruit, select, and retain a best-in-class housekeeping team, carrying out supervisory responsibilities in accordance with hotel policies.
• Conduct employee performance reviews, provide feedback, and facilitate ongoing training and development.
• Ensure associates have the necessary supplies, equipment, tools, and uniforms to effectively perform their job duties.
• Collaborate closely with all hotel departments to ensure seamless communication and efficient operations throughout the resort.
• Assist in staff meetings, oversee the execution of assigned projects, and complete other tasks as directed by hotel management.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills And Abilities

• Strong leadership skills and the ability to apply them in a dynamic environment.
• Participate in establishing goals and objectives for department.
• Must have strategic planning skills; ability to translate financial concepts into actionable business strategies and tactics.
• Must be able to define problems, collect data, establish facts, and draw valid conclusions.
• Understand and align with the mission, vision, and goals of the hotel.
• Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy.
• Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills.
• Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team.

Job Qualifications/Requirements

• Education: High School diploma or GED equivalence required
• Experience: Similar experience in a leadership role; preferred hotel experience
• Additional: Will be required to work flexible scheduled shifts based on business needs

Pay

The hourly rate of pay for this position is $24.00.

Physical Requirements & Working Conditions

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel