Housekeeping - Lobby Attendant

The Omni Providence is a landmark hotel in Rhode Island, located in downtown Providence and attached to the Rhode Island Convention Center, Amica Mutual Pavilion, and Providence Place Mall. Guests enjoy walking access to historical sights, restaurants, and cultural attractions. Our culture fosters professional growth in a fun, diverse environment, with a strong emphasis on internal promotions and opportunity.

About the role

As a Lobby Attendant, you will maintain the cleanliness and presentation of all public spaces, ensuring a welcoming environment for guests and associates.

Responsibilities

• Receive assignments, priority requests, keys, and supplies from Housekeeping management.
• Review assignments and stock caddie/cart with necessary supplies for cleaning.
• Turn in keys, properly store and secure caddie/cart, and unused supplies at the end of shift.
• Walk all assigned spaces at the beginning and end of shift to remove trash, newspapers, and note areas requiring immediate attention.
• Clean assigned public areas, including dusting, polishing, vacuuming, glass cleaning, and trash removal.
• Clean and stock public restrooms and elevators.
• Perform quality checks on public space televisions, telephones, and lamps.
• Clean offices as assigned.
• Use cleaning equipment and supplies appropriately and safely.
• Report emergencies, injuries, missing articles, damage, mechanical problems, and safety hazards to management promptly.
• Turn in lost-and-found items to Housekeeping management.
• Perform duties of Houseperson, Room Attendant, or Laundry Attendant as needed.
• Attend department meetings as scheduled.
• Maintain punctuality, proper uniform, and a professional, positive attitude when interacting with guests and associates.
• Report guest dissatisfaction or unusual incidents to management for corrective action.
• Comply with all hotel policies, procedures, and safety standards.
• Write shift reports, including incidents of theft, accidents, or injuries when assigned.
• Check with manager/supervisor before leaving the work area.
• Participate in task forces, committees, and special projects as requested.
• Perform any other tasks/duties as assigned by management.

Requirements

• High school education or one plus years of related experience.
• Familiarity with hospitality industry practices preferred.
• Ability to provide friendly guest service and comply with cleaning techniques and brand standards.
• Ability to operate cleaning equipment (vacuum, mop, etc.) and public space equipment (lamps, TVs, phones).
• Strong attention to detail, organizational skills, and efficient time management.
• Professional attitude, effective communication, and active listening skills.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible.
• Ability to satisfy legal employment requirements within the jurisdiction.

Working Conditions & Physical Effort

• Physical work is a primary part of the job, performed in an interior hotel environment with exposure to equipment, extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises.
• Requires extended standing, walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs.
• Must be able to speak, listen, and have close vision (with or without corrective lenses).
• Requires adherence to safety precautions and use of protective equipment.

Benefits

• Complete benefit package for all full-time associates.
• Strong emphasis on professional development and internal promotion opportunities.