Housekeeping Lead

About the role

Home2 Suites by Hilton Pasco Tri-Cities Airport is looking for an experienced, dependable, and hands-on Housekeeping Lead to join our team. The role involves creating daily housekeeping boards, assigning rooms, inspecting guest rooms, working alongside Room Attendants, performing Houseperson duties, assisting in laundry, coordinating workflow, providing direction and coaching, training new team members, communicating with Front Desk and Maintenance, monitoring supplies, responding to guest requests, maintaining storage areas, supporting hotel leadership, and leading by example to foster a positive, team‑focused environment.

Responsibilities

• Assist with creating daily housekeeping boards and assigning rooms to Room Attendants
• Inspect guest rooms to ensure they meet Hilton and hotel cleanliness standards
• Work alongside Room Attendants and assist with cleaning guest rooms when needed
• Perform Houseperson duties, including maintaining public areas, removing trash, delivering supplies, and supporting Room Attendants
• Assist in the laundry department, including washing, drying, folding, and maintaining linen levels
• Help coordinate the daily workflow of the housekeeping team based on occupancy, departures, stayovers, and operational needs
• Provide direction, support, and coaching to housekeeping team members throughout the shift
• Assist with training new team members and reinforcing proper cleaning procedures and standards
• Communicate room status, maintenance concerns, and operational needs with the Front Desk and Maintenance teams
• Monitor housekeeping supplies, linens, and inventory
• Respond professionally to guest requests or housekeeping concerns
• Maintain organization and cleanliness in housekeeping storage areas, laundry areas, and back‑of‑house spaces
• Support hotel leadership with additional departmental needs
• Lead by example and help create a positive, productive, and team‑focused work environment

Qualifications

• Previous hotel housekeeping experience required; leadership or supervisory experience strongly preferred
• Strong attention to detail and commitment to cleanliness
• Ability to inspect rooms and identify areas that do not meet hotel standards
• Comfortable providing direction while also working side‑by‑side with the team
• Strong organizational and time‑management skills
• Dependable, professional, and able to communicate effectively
• Ability to prioritize responsibilities in a fast‑paced hotel environment
• Willingness and ability to clean guest rooms, perform Houseperson duties, and assist with laundry as operational needs require
• Ability to work independently and as part of a team
• Flexible availability, including weekends and holidays
• Familiarity with hotel housekeeping systems or room‑assignment software is a plus

Benefits

• Paid Sick Time
• Paid Vacation
• Hotel Employee Discounts
• Insurance Benefits
• Opportunities for professional growth and development
• A supportive, team‑oriented work environment