Housekeeping Lead

Benefits

• Competitive salary
• Paid time off and paid holidays
• Medical and dental insurance with employer contribution
• Voluntary life insurance, disability, and Aflac insurance
• Company-paid life insurance and long-term disability
• 401(k) retirement plan
• Travel perks to resort locations
• Company perks program

Responsibilities

• Obtains a list of rooms to be cleaned and a list of prospective checkouts to prepare work assignments
• Assigns room attendants their duties and inspects work for conformance to company standards of cleanliness, assuring teamwork and coordination of efforts among staff
• Monitors and controls inventory stock to ensure adequate supplies
• Acknowledges and greets guests with a warm and friendly greeting
• Cleans rooms, including dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen areas, shampooing carpets and upholstery (occasionally), emptying and cleaning trash containers, moving furniture and cushions before vacuuming
• Sorts, washes, loads, and unloads laundry
• Restocks room supplies such as drinking glasses, soap, and towels
• Checks all appliances in rooms and reports items that need maintenance or repair
• Realigns furniture and amenities according to prescribed layout
• Responds to guest queries and requests with a friendly and helpful demeanor
• Responds to calls for housekeeping problems such as spills, broken glasses, and new towels
• Coordinates work activities among departments
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Investigates complaints regarding housekeeping service and equipment, analyzing information and evaluating results to choose the best solution and solve problems; brings solutions to management
• Identifies the development needs of staff and coaches, mentors, or otherwise helps staff to improve their knowledge or skills
• Performs day-to-day administrative tasks such as maintaining information files and processing paperwork
• Makes recommendations to improve service and ensure more efficient operation
• Steps in for other room attendants as necessary
• Attends staff meetings as needed
• All other duties as assigned by management

Requirements

• High school diploma or GED
• Three years of housekeeping experience and training in custodial work
• One year of experience in leading or supervising the activities of other staff is preferred
• Demonstrated ability and desire to lead and train a team while maintaining harmony and high morale
• Calm and clear-thinking ability to handle problems or crises in a highly professional manner
• Superior customer service skills
• Performs work well with accuracy, speed, and attention to detail
• Ability to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately