Housekeeping/Laundry Supervisor

About the role

The Housekeeping and Laundry Supervisor is responsible for leading the team in maintaining the highest standards of cleanliness and guest satisfaction.

Responsibilities

• Plan, organize, direct, and oversee daily operations of the Housekeeping and Laundry departments.
• Ensure high standards of cleanliness, sanitation, and resident satisfaction.
• Recruit, interview, onboard, train, coach, and evaluate department employees.
• Develop and maintain department schedules for adequate staffing and timely completion of services.
• Plan and coordinate staffing, equipment, inventory, and supply needs.
• Establish, implement, and monitor quality standards and productivity expectations.
• Conduct routine inspections of resident rooms, apartments, common areas, laundry operations, storage areas, and equipment.
• Maintain accurate records related to resident housekeeping and laundry services.
• Coordinate and oversee cleaning schedules for Independent Living residences and common areas.
• Aid in planning and coordinating resident move-ins, transfers, and move-outs.
• Maintain appropriate storage and organization of residents' personal items.
• Monitor inventory levels and order supplies as needed.
• Ensure department equipment is properly maintained and report repair or replacement needs.
• Respond professionally and promptly to resident, family, and staff concerns.
• Promote a culture of teamwork, accountability, safety, and exceptional customer service.
• Follow infection prevention, safety, and hazardous chemical handling procedures.

Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years of supervisory or management experience required.
• Previous experience in housekeeping, environmental services, healthcare, senior living, hospitality, or a related field preferred.
• Strong leadership, organizational, and time management skills.
• Excellent interpersonal, communication, and customer service skills.
• Ability to lead, motivate, coach, and develop team members.
• Proficiency with Microsoft Office and general office technology.
• Knowledge of cleaning methods, infection prevention practices, laundry operations, and chemical safety.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Ability to maintain confidentiality and exercise sound judgment.

Requirements

• Responsible for planning, organizing, directing, and overseeing the daily operations of the Housekeeping and Laundry departments.
• Ensures a clean, safe, comfortable, and welcoming environment for residents, visitors, and team members.
• Provides leadership to department staff, promotes exceptional customer service, and ensures efficient use of personnel, equipment, and resources.
• Recruits, interviews, onboards, trains, coaches, and evaluates department employees.
• Develops and maintains department schedules for adequate staffing and timely completion of services.
• Plans and coordinates staffing, equipment, inventory, and supply needs.
• Establishes, implements, and monitors quality standards and productivity expectations.
• Conducts routine inspections of resident rooms, apartments, common areas, laundry operations, storage areas, and equipment.
• Maintains accurate records related to resident housekeeping and laundry services.
• Coordinates and oversees cleaning schedules for Independent Living residences and common areas.
• Aids in planning and coordinating resident move-ins, transfers, and move-outs.
• Maintains appropriate storage and organization of residents' personal items.
• Maintains inventory levels and orders supplies as needed.
• Ensures department equipment is properly maintained and reports repair or replacement needs.
• Responds professionally and promptly to resident, family, and staff concerns.
• Promotes a culture of teamwork, accountability, safety, and exceptional customer service.
• Fulfills infection prevention, safety, and hazardous chemical handling procedures.

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• 401(k) + company match
• Employee Assistance
• Accident
• Cancer
• Critical Illness
• Hospital Indemnity
• Long Term Care
• Pet

Pay

$16.21 - $24.28/hour