Housekeeping Houseperson

Position Summary

Performs a combination of tasks to maintain guest rooms, hallways, public spaces, and housekeeping service areas in a clean, orderly, and well-stocked condition. Demonstrates a professional, friendly, warm, and welcoming demeanor to all guests and fellow team members at all times.

Responsibilities

• Support Room Attendants by stripping beds, removing soiled linen, replacing clean linen, and emptying trash.
• Collect and transport soiled linen to designated laundry areas.
• Deliver clean linen to floor storage rooms and maintain par levels.
• Restock guest amenities and housekeeping supplies in closets and service areas.
• Assist with heavy lifting, special projects, mattress turning, furniture moving, and deep cleaning tasks.
• Deliver guest-requested items such as rollaway beds, cribs, extra linens, and amenities.
• Ensure hallways remain vacuumed, clear of debris, and presentable at all times.
• Dust light fixtures, woodwork, entrance doorways, and hallway surfaces daily.
• Strip out checkout rooms as assigned.
• Report missing items, found articles, damage, maintenance issues, or safety hazards immediately.
• Clean and maintain hotel public areas including hallways, lobbies, meeting rooms, elevator landings, vending areas, and restrooms.
• Sweep, mop, scrub, vacuum, and polish floors.
• Clean rugs, carpets, and upholstered furniture using proper equipment.
• Wash walls and other surfaces as assigned.
• Remove trash and debris from interior and exterior service areas.
• Maintain housekeeping carts in a clean and organized manner.
• Store incoming supplies in proper locations and keep storage areas neat and orderly.
• Greet guests warmly with a smile and professional demeanor.
• Respond promptly and courteously to guest requests.
• Work collaboratively with Room Attendants, Supervisors, and other departments.
• Make whereabouts known to Floor Supervisor and remain on assigned floors unless reassigned.
• Follow all housekeeping standard operating procedures and safety guidelines.
• Complete additional duties as assigned by the Director of Housekeeping or Supervisor.

Qualifications

• High School Diploma or GED preferred but not required.
• Previous hotel housekeeping or houseperson experience preferred.
• Experience with or working knowledge of HotSOS (hotel service optimization system) preferred.
• Strong attention to detail and ability to follow instructions.
• Ability to work independently with minimal supervision.
• Excellent customer service and communication skills.
• Must be dependable, professional, and team-oriented.

Physical Requirements

• Requires standing and walking for extended periods.
• Frequent bending, lifting, stooping, kneeling, and reaching.
• Ability to lift and carry up to 40 pounds.
• Must be able to push/pull carts and equipment.

Work Environment

• Work is performed in guest rooms, hallways, and public areas.
• Schedule may include mornings, evenings, weekends, and holidays.
• Fast-paced hospitality environment.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked
• Employer Provided Uniforms
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount