Housekeeping Houseperson

Overview

This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.

Responsibilities

• Ensures that assigned linen room closets are stocked at par.
• Empties GRAs carts linens and trash as needed.
• Assists to strip, check out rooms of linen and remove trash.
• Affords assistance in taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.
• Maintains corridor cleanliness.
• Sweeps, scrubs, mops hard surface floors on assigned section.
• Affords assistance in deep cleaning and shampooing carpet and/or furniture.
• Maintains corridor cleanliness.
• Moves furniture upon request.
• Completes a quarterly mattress flip project.
• Completes guest requests.
• Pick up guest shoes to shine and deliver them back.
• Affords assistance in the distribution of items to all guests' rooms.
• Affords assistance in Housekeeping inventories.
• Washes and places back in linen closets the glassware and coffee cups.
• Affords assistance to GRAs with guestroom supplies.
• Ensures all linen is dropped in the linen chute in a timely manner.
• Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.
• Turns in Lost and Found items found to Housekeeping Office before the end of the shift.
• Deposits trash and recycling to the trash and recycling dumpsters.
• Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.
• Reports missing or damaged items in the guestrooms or public areas to Supervisor.
• Reports engineering issues to the Office Coordinator or Supervisor.
• Encourages and builds mutual trust, respect, and cooperation among co-workers.
• Treats co-workers fairly and equitably.
• Respond swiftly and effectively in any emergency or safety situation.
• Ensures a safe working and guest environment to reduce the risk of injury or accident.
• Attends all required department training and meetings.
• Performs any other duties required by management.

Qualifications

• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift.
• Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidates must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must be able to work in a stressful and busy hotel operations environment.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.

Benefits

The Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serving our associates and nurturing their growth. We embody a culture of respect, gratitude and empowerment each day.

Pay

The pay for this position is commensurate with experience.

Schedule

The schedule for this position is flexible and can include nights, weekends and holidays as needed.

Skills

Skills required for this position include excellent customer service and verbal communication skills, prior housekeeping experience, and the ability to work in a fast-paced environment.

Benefits

The Omni Mount Washington Resort & Spa and Bretton Woods Ski Area offer a range of benefits including health insurance, retirement plans, and paid time off.

Company Information

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.