Housekeeping Floor Manager

Fouquet's New York is in search of an experienced Housekeeping Floor Manager to monitor the work activities of cleaning personnel to ensure a clean, orderly, and attractive environment for guests and visitors.

Responsibilities

• Ensure customer satisfaction from arrival to departure in accordance with standards, providing guest service above and beyond all expectations.
• Ensure cleanliness and high service standards are maintained in all areas of responsibility.
• Inspect all rooms and ensure they are up to standard.
• Work closely with Engineering by reporting all work orders as soon as possible.
• Provide daily updates to the Director of Housekeeping & Assistant Director of Housekeeping on progress and status of each area of responsibility.
• Complete all required forms (room status, late checkouts, employee competencies, productivity, and absenteeism daily).
• Maintain correct inventories of all Operating Supplies & Equipment (OS&E) items.
• Complete all special projects in a timely manner.
• Be an active team player with a hands-on approach when manpower is in shortage.
• Train employees to be perfectly groomed at all times.
• Monitor the condition of all housekeeping equipment for proper maintenance, cleaning, and repair to protect assets and ensure maximum efficiency and a safe work environment.
• Work in a standing position for long periods of time, up to 8 hours a day.
• Ensure safe chemical handling and proper chemical usage procedures.
• Give feedback to employees in a positive and encouraging manner to maintain overall high performance.

Requirements

• Work experience as a Housekeeping Floor Manager or similar role for at least 2 years.
• Experience working in Microsoft Office and Google applications.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods of time.
• Ability to lift, push, and pull required load (usually about 40 lbs).
• Excellent organizational, time, and team management skills.
• Exceptional customer service skills.
• Effective communication skills.
• High school diploma or GED.

Benefits

• Health, vision, and dental insurance.
• Life insurance.
• Paid time off.

Pay

$68,000 - $70,000 per year

Schedule

Full-time