Housekeeping Dispatcher - Holiday Inn Club Vacations - New Orleans

About the role

Responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards. A dispatcher must ensure he or she follows the company mission statement and values.

Essential Functions

• Answer and coordinate all phone and radio calls
• Delegate tasks between employees equally
• Record lost and found items and ensure safe storage
• File daily paperwork
• Maintain a sense of urgency so units are turned on time
• Assist in linen inventories and supplies as directed
• Assist in solving guest complaints promptly
• Make guest deliveries as directed
• Assist resort guests and owners as needed

Experience and Qualifications

• Proven experience communicating effectively with guests, site staff, and associates by written and verbal means
• Proven experience with operations of office equipment

Qualifications

• Basic computer knowledge
• Skilled performing multiple tasks at once
• Skilled with making appropriate decisions
• Proven planning and scheduling capabilities
• Ability to read, write and do basic math
• Must be available to work weekends and holidays

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phone, copiers, faxes, and filing cabinets. This position will also work in an operations environment with odors and/or dust as well as cleaning and laundry chemicals. The Dispatcher/Site Office Staff is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

Physical Requirements

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.