Resort Houseperson - Holiday Inn Club Vacations, New Orleans

About the role

The Houseperson/Runner is responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards. A Houseperson must ensure he or she follows the company mission statement and values. This position is located in New Orleans.

Responsibilities

• Maintain a high standard of excellence
• Stock and maintain cleanliness and organization of storage closets
• Assist in stripping units of soiled linens as directed
• Remove soiled linens and trash from units
• Make linen and supply bags as directed
• Deliver linen and supply bags to units
• Walk all assigned buildings or floors to ensure all are free of linen, trash or equipment
• Report unit maintenance issues as per company procedure
• Report lost and found items to Executive Housekeeper
• Move furniture as directed
• Ensure a safe working environment at each site and office
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper
• Maintain a sense of urgency so that units are turned on time
• Personal timeliness – be prompt with all assignments and appointments
• Use supplies and equipment efficiently and effectively
• Assist in linen inventories and supplies as directed
• Assist in solving guest complaints promptly
• Create strong, positive customer relations
• Willing and able to assist resort guests and owners
• Make guest deliveries as directed
• Knowledgeable of the resort

Qualifications

• Must be able to lift 75 pounds (with or without accommodation)
• Ability to make decisions
• Planning and scheduling capabilities
• Ability to read, write and do basic math
• Personal timeliness – be prompt with all assignments
• A passion for cleanliness
• Strong work ethic
• Ability to learn and change behavior
• Work irregular hours
• A valid driver's license will be required for certain locations

Physical requirements

• Frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions
• Employee must be able to perform the essential functions of the position satisfactorily; reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job

Pay

• Starting at $15 per hour
• Refer A Friend Bonus potential

Benefits

• Medical, Vision, Dental
• Paid Time Off
• Paid Training
• Opportunities for growth and career development

Schedule

• Immediate hire – Full-time and part-time positions available