Dispatcher - Hotel Housekeeping

About the role

Ensure maximum guest service through dispatching guest calls to housekeeping staff, performing callbacks, and tracking calls.

Responsibilities

• Disseminate information to housekeeping staff via radio as situations arise.
• Maintain a guest dispatcher log, either written or computerized.
• Read posted orders to determine personnel requirements and update the dispatch board with assignment information.
• Compile and record data for dispatch purposes.
• Follow up with guests to ensure satisfaction.
• Identify and report safety hazards.
• Ensure the safety and security of all guests and team members.
• Perform administrative duties such as filing, copying, faxing, and distributing departmental materials.
• Other duties as assigned.

Requirements

• A high school diploma or GED equivalent.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Commitment to delivering a service level that creates a welcoming atmosphere for guests.
• Dedication to exceeding position responsibilities to support organizational goals.
• Ability to project a professional appearance and demeanor while maintaining enthusiasm.
• Excellent interpersonal, organizational, and communication skills.
• Strong work ethic and teamwork orientation.

This is a tipped position.