Housekeeping Dispatcher

About the role

The role of Dispatcher, Housekeeping at Loews Kansas City Hotel is a critical position that serves as the communication hub for the housekeeping team.

Responsibilities

• Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments.
• Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly.
• Track and update room status, maintaining accurate logs to inform the Front Office and other departments.
• Maintain accurate logs to inform the Front Office and other departments.
• Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.
• Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department.
• Attend departmental meetings and provide coverage in related areas when necessary.
• Be familiar with hotel facilities and assist guests with accurate information.
• Maintain professional and friendly guest relations, offering assistance and ensuring satisfaction.
• Follow OSHA safety protocols and department procedures regarding emergencies, chemical use, and safe work practices.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Experience in a hotel or resort environment preferred.
• Ability to sit, stand, stoop, bend, and walk throughout shift.
• Excellent communication skills.