Housekeeping Dispatcher

About the Role

Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel and the adventures of island-hopping through the South Pacific. This role involves handling communications, maintaining logs, and coordinating with various departments to ensure smooth operations.

• Answers telephone in a prompt and courteous manner
• Monitors and responds to dispatch radio
• Dispatches guest/Telecom/supervisor calls to appropriate parties
• Maintains, on a daily basis, all Housekeeping logs
• Maintains sign-in and sign-out sheets
• Reconciles boards and keys at end of shift
• Tracks and adjusts time log for payroll
• Maintains count of daily hours for all Housekeeping personnel
• Completes attendance report on late or absent employees
• Continually communicates with Front Office and Floor Managers to verify status of all guest rooms
• Inputs computer to maintain accurate and up-to-date room status information
• Performs all duties in a timely and professional manner
• Other duties as assigned

General Responsibilities

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management, and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies, and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Requirements

• Previous experience in hospitality or relevant industry required
• Previous experience with dispatching, scheduling, or team coordination preferred
• Intermediate computer skills and ability to learn property management system (PMS) required
• Familiarity with Opera and HOTSOS is preferred
• Must complete OSHA-mandated safety training within the first 30 days of employment
• Ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests
• Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled
• Prolonged periods of sitting while using hands, fingers, vision, and hearing to successfully operate computer, radio, and phone systems

Benefits

• One free meal per shift
• Free theme park access

About the Company

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members and promote social responsibility by being a good neighbor in the community.