Housekeeping Director - Boulan Hotel

About the role

Responsible for the leadership and management of all functions of the Housekeeping and Laundry department, in accordance with hotel standards. Direct, implement and maintain a service and management philosophy which serves as a guide to respective staff.

Responsibilities

• Supervise the Assistant Executive Housekeeper(s) to ensure guest and employee satisfaction.
• Monitor Housekeeping personnel to ensure that guests receive prompt and courteous service.
• Monitor Housekeeping personnel to ensure that rooms, especially known repeat guests and other VIPs, receive proper attention.
• Maintain strong communication with other departments, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage Department.
• Establish and maintain effective human relations.
• Perform personnel-related functions such as hiring, evaluating, suspending, and making recommendations for termination of personnel.
• Consult with the Director of Human Resources and Managing Director or designee on personnel matters.
• Identify training needs and develop and implement training programs.
• Schedule routine inspections of all Housekeeping areas through Assistants, other supervisory personnel, and contractors.
• Inspect guest and public areas on a regular basis to ensure that furnishings, facilities, and equipment are clean and in good condition.
• Make recommendations to the Managing Director or designee regarding the upkeep of furnishings, facilities, and equipment.
• Maintain appropriate standards for dress, hygiene, uniforms, appearance, posture, and conduct of housekeeping personnel.
• Conduct regular departmental meetings.
• Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
• Control and analyze departmental costs on an ongoing basis to ensure performance against budget.
• Participate in the preparation of the hotel’s Strategic Plan and Goals.
• Prepare the Housekeeping Department budget.
• Remove substandard hotel linens from circulating inventory.
• Issue designated table linens to F&B personnel according to departmental procedures.
• Report all shortages, damages, maintenance requests, problems, and linen/uniform availability to manager.
• Maintain close liaison with laundry to ensure the service provided meets the hotel’s standards.
• Monitor and maintain the clean and orderly condition of department areas; ensure security of all hotel property.
• Monitor and maintain designated supply levels.

Job Knowledge, Skills, & Abilities

• Excellent communication, interpersonal, and organization skills.
• Must be able to carry 10 lbs.
• Commitment to superior customer service and excellent customer service skills.
• Consistent record of meeting sales, customer service, and operations objectives.
• Proven ability to influence a team and achieve results.
• Flexibility and creative problem-solving ability.
• Strong initiative and self-motivation.
• Fluency in job-related English, both verbal and non-verbal.
• An appreciation and respect for the diversity of all individuals in the workplace.
• Ability to handle pressure and work in a fast-paced environment.
• Excellent management and leadership skills.
• Must be able to work days, evenings, and weekends as necessary.