Director, Hotel Housekeeping

About the role

The Director, Housekeeping is responsible for overseeing all aspects of the Housekeeping Department, from budgeting and forecasting to employee development and safety protocols. Reporting to the Senior Vice President, Hospitality and collaborating with the Hotel Director of Operations, this role focuses on enhancing customer satisfaction, improving product quality, and increasing operational profitability.

Responsibilities

• Organizes, directs, and oversees all housekeeping operations including budgeting, forecasting, purchasing, inventory control, department management, policy implementation, and communication.
• Develops a business plan supporting enterprise initiatives and long-term department vision, focusing on quality, service, cost, employee development, retention strategies, and productivity benchmarks.
• Ensures all team members meet safety, cleanliness, and maintenance standards through regular inspections and proper maintenance of equipment and chemicals.
• Establishes health and safety policies and procedures, drives results through staff development, and monitors performance through evaluation, inspection, and analysis.
• Executes and measures guest service standards, ensures continuous growth and profitability, analyzes revenue and labor reports, and makes strategic adjustments.
• Maintains strong relationships with hotel management and associates, and monitors partnerships with third-party vendors to ensure service and production standards are met.
• Oversees departmental issues and recommends actions to improve and enhance the department.
• Maintains occupational knowledge and skills through research, seminars, workshops, classes, and conferences.
• Monitors fiscal budget, KPIs, and inventory operations to ensure maximum profitability and efficiency.
• Performs other duties as assigned to support efficient department operations.

Qualifications

• Bachelor’s Degree required, preferably in Hospitality, Business Administration, or a similar field.
• Master’s Degree preferred.
• Minimum eight (8) years of housekeeping operations experience, preferably in luxury hotel/casino environments.
• Minimum seven (7) years of supervisory experience.
• Proven managerial problem-solving and critical thinking skills, with the ability to exercise independent judgment.
• Leadership ability, organizational, and strategic planning skills.