Housekeeping Department Trainer - Full-time

Responsibilities

• Train all new housekeeping team members across multiple roles including guest room attendants, house attendants, and public area staff.
• Provide ongoing coaching and development to ensure consistent performance and adherence to standards.
• Develop, write, and regularly update Standard Operating Procedures (SOPs/SOCs) for all housekeeping functions.
• Ensure all training materials reflect current resort standards, safety guidelines, and best practices.
• Conduct hands-on training sessions, demonstrations, and shadowing opportunities across all shifts.
• Partner closely with the People Services Culture and Care Manager to develop and execute training strategies, onboarding programs, and ongoing team development initiatives that support resort culture and operational standards.
• Evaluate employee performance during and after training, providing feedback and follow-up support.
• Partner with housekeeping leadership to identify training needs and performance gaps.
• Maintain training records, checklists, and completion tracking for all team members.
• Reinforce proper use of cleaning equipment, chemicals, and safety procedures.
• Support quality assurance efforts through spot checks, audits, and inspections.
• Collaborate with supervisors and inspectors to ensure alignment between training and operational standards.
• Stay current on industry trends, cleaning techniques, and equipment.
• Absorb operational support during peak periods or staffing challenges, including cleaning guest rooms, conducting inspections, and assisting in public areas to maintain service levels and cleanliness standards.

Qualifications

• 2–4 years of experience in housekeeping or hospitality operations.
• Previous training, leadership, or supervisory experience preferred.
• Strong understanding of housekeeping standards, procedures, and equipment.
• Excellent communication and coaching skills.
• Strong organizational and documentation abilities.
• Ability to train across multiple shifts and adapt to varying schedules.
• Knowledge of safety procedures, chemical handling, and cleaning best practices.
• Ability to work independently and collaboratively.