Housekeeping Attendant

Principle Responsibilities and Position Purpose

The Housekeeping Attendant is responsible for ensuring rooms and other areas of the hotel are kept clean every day while ensuring housekeeping departmental standards are followed. Cleaning includes, but is not limited to, making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate areas. Consistently offers professional, friendly, and engaging service.

Main Duties and Responsibilities

• Performs cleaning duties in all guest areas and back of house.
• Uses Maid Cart when cleaning rooms as well as maintaining inventory of necessary supplies.
• Emptying garbage, removing linens and towel.
• Remaking bed with fresh linens and restocking room with towels, amenities, etc.
• Reports necessary maintenance issues to Front Office so a work order is made.
• Follows departmental policies and procedures.
• Follows all safety and sanitation policies.
• Assists other departments when needed to ensure optimum service to guests.

Specific Job Knowledge, Skills, and Abilities

• Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
• Ability to lift 30lbs or more on a regular basis.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Maintains a positive influence in the community and positive relations with area vendors.

Teamwork

• Balances team and individual responsibilities, exhibits objectivity and openness to other views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.

Quality

• Mets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.

Guest Service

• Responds promptly to guests' needs and takes ownership of the overall guest experience.

Professionalism

• Respectfully approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

Schedule and Benefits

The Housekeeping Attendant position is expected to normally keep a 5 day a week schedule, 40 hours per week can be expected, however it can be more or less depending on the business needs of the hotel. Ability to work weekend, events, and holidays as needed.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.