Housekeeping Associate, Full-Time | Marriott Milwaukee West

Responsibilities

• Cleans guestrooms according to company standards.
• Assists guests by providing friendly, courteous, and professional service, adhering to health regulations.
• Ensures cleanliness and availability of amenities and supplies in guest rooms.
• Accounts for guest satisfaction related to housekeeping service.
• Responds to guest requests in a positive and timely manner, providing high-quality service.
• Works collaboratively with other departments and actively contributes to team efforts.
• Understands and follows the company’s guest service recovery program.
• Follows company lost and found procedures.
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
• Inspects rooms for maintenance needs and reports any issues to management.
• Keeps up-to-date on the safe use of chemicals used in the housekeeping department.
• Fulfills the company’s guest/employee incident reporting requirements.
• Knows hotel emergency procedures.
• Produces the required volume of work by planning, organizing, and prioritizing duties.
• Complies with the company’s attendance policy, grooming and appearance standards, and general work rules and department procedures.

Requirements

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred.
• Attention to detail and customer focus.
• Ability to perform job duties in a fast-paced environment.
• Consistent ability to lift, push, and pull up to 50 pounds.
• Ability to move throughout the hotel for extended periods.

Qualifications

• Knowledgeable on the safe use of chemicals utilized within the housekeeping department.
• Follows all company procedures for guest/employee incidents.
• Understands hotel emergency procedures.