Housekeeper, Lead

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Captures all daily activities and plans for sufficient staffing to clean guest rooms and the laundry area
• Creates room assignments for guest room attendants if required
• Responsible for daily inspections of rooms if required
• Inspects hotel public areas daily to ensure quality assurance
• Aids in monthly inventory
• Informs Housekeeping Supervisor and/or Hotel Assistant Manager of needed supplies
• Ensures completion of inspection sheets for all checkouts
• Handles all inquiries regarding Lost and Found
• Helps to ensure that procedures established by the hotel are followed and reports deviations to procedures/protocol to the supervisor
• Aids in the direct training of new hires
• Reports room discrepancies to Front Desk
• Performs any other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Maintains high energy level in a fast-paced environment and manages multiple tasks simultaneously
• Maintains high levels of confidentiality and integrity
• Maintains interpersonal working relationships among all Team Members and the public
• Exhibits excellent verbal and written communication skills
• Willingness to assume overall responsibility relative to the performance of the position
• Maintains detail orientation, has a professional attitude, strong organizational and time management skills, and is customer-focused
• Available to work when needed, including weekends, holidays, and nights
• Works on the floor 90% of the time with a “hands-on” mentality for guest service
• Self-motivated with attention to detail