Housekeeper- Kansas City Airport Marriott, Kansas City Missouri

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is searching for a Housekeeper for the Kansas City Airport Marriott in Kansas City, Missouri.

About the role

Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard-to-reach areas, to maintain a clean, presentable and attractive facility.
• Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls to ensure clean and sanitary guest and public restrooms.
• Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures and wall hangings, including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled.
• Lifts mattresses to check for soil between mattresses and under bed.
• Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking guest room supplies such as hangers, extra blankets and pillows.
• Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25 lbs., and lifting/moving heavy furniture to vacuum entire area of carpet including underneath furniture and hard-to-reach areas.
• Inspects all door and window locks to ensure they are in working order and immediately alerts management to any unsecured or unsafe situation for the safety of guests and employees.
• Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.
• Secures and maintains custody of equipment, keys and supplies at all times to protect and preserve hotel property.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.
• Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

Requirements

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or cleaning standards.
• Basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
• Vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
• Upper body strength to lift up to 50 lbs. continually throughout an 8-hour shift.
• Finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout an 8-hour shift.
• Ability to work with arms raised above head throughout an 8-hour shift.
• Ability to maneuver fully loaded maid cart, weighing up to 50 lbs., through hallways and into/out of closets during entire work day.

Skills

• Passionate about people and service.
• Strong communication skills for interacting with guests and employees.
• Reading and writing abilities for completing paperwork, logging issues/complaints/requests/information updates.
• Problem-solving, reasoning, motivating, and training abilities.
• Ability to work a flexible schedule including nights, weekends and/or holidays.

Material/Equipment Used

• Basic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment.
• Cleaning cart.
• Ladder/stepping stool.
• Commercial washers, dryers and pressers.

Work Environment

• Exposure to hazardous chemicals on a continual basis.
• Prolonged strenuous physical activity in an indoor climate-controlled environment.
• Excessive heat and humidity in laundry.

Pay

$16.50-$17.50/Hour. Potential for sign-on bonus.

Benefits

• Team-driven and values-based culture.
• Medical/Dental/Vision.
• Vacation & Holiday Pay.
• Same-day pay available.
• Employee Assistance Program.
• Career Growth Opportunities / Manager Training Program.
• Reduced Room Rates throughout the portfolio.
• Third Party Perks (Movie Tickets, Attractions, Other).
• 401(k).
• Flexible spending account.
• Life insurance.
• Parental leave.
• Referral program.