Server - Kansas City Airport Marriott, Kansas City Missouri

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is searching for a Server for the Kansas City Airport Marriott.

About the role

Under general supervision, provides prompt and courteous food service to restaurant customers. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Greet every guest with a smile and positive attitude
• Prepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes
• Ensure all guests are dealt with in a professional, consistent manner
• Diplomatically handle difficult situations and people
• Take guests' food and drink orders and ensure accuracy and timely delivery to each table
• Assist with setting tables and rearranging tables to accommodate larger parties
• Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis
• Maintain and enforce sanitation laws and safety standards in the kitchen and restaurant area
• Follow all applicable Company Standard Operating Procedures

Requirements

• High School diploma, secondary qualification, or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards
• Ability to maintain a neat, clean, and well-groomed appearance per Company Standards
• Regular attendance and punctuality; irregular attendance may result in disciplinary action, up to and including termination
• Ability to work varying schedules to reflect business needs, including nights, weekends, and holidays
• Attendance at all scheduled training sessions and meetings
• Compliance with Company’s rules and regulations for the safe and effective operation of hotel facilities

Skills

• Passion for people and service
• Strong communication skills for interacting with guests and employees
• Reading and writing abilities for completing paperwork and logging issues or requests
• Basic math skills for handling cash or credit
• Problem-solving, reasoning, motivating, and training abilities
• Ability to work a flexible schedule including nights, weekends, and holidays

Benefits

• Team-driven and values-based culture
• Medical, dental, and vision coverage
• Vacation and holiday pay
• Same-day pay available
• Employee Assistance Program
• Career growth opportunities and manager training program
• Reduced room rates throughout the portfolio
• Third-party perks (movie tickets, attractions, etc.)
• 401(k) retirement plan
• Flexible spending account
• Life insurance
• Parental leave
• Referral program