Executive Housekeeper, KC Airport Marriott, Kansas City, Mo

About the role

This position is responsible for the management, planning, and execution of the daily activities associated with Housekeeping & Laundry Department and for maintaining the guestrooms, public space, exteriors, restaurants, bars, and all back of house areas.

Essential Job Duties and Responsibilities

• Plans, organizes, controls, and directs housekeeping services to ensure hotel rooms, hallways, meeting rooms, back‐of‐house, and other facilities are maintained in a clean, safe, orderly, and secure condition
• Evaluate and coordinate response to housekeeping needs and requests ensuring activities comply with established standards, requirements, laws, codes, regulations, policies and procedures
• Prepare the annual preliminary budget for housekeeping functions by analyzing and reviewing financial and budgetary data
• Oversee and participate in the preparation and maintenance of various records and reports related to personnel, daily housekeeping activities, inspections, inventory and assigned functions
• Ensure all departments comply with sanitation and safety standards for guests and team members
• Ensure all supplies and equipment are inventoried, secured, and at appropriate par levels
• Coordinate acquisition and receiving of all housekeeping and private bar supplies and equipment
• Provides guidance for improvement as needed and implements necessary adjustments
• Maintain strict control over all keys, storage rooms, and other applicable security aspects of the facility
• Moves throughout facility to monitor and take corrective action to ensure quality and service standards are consistently met
• Interacts with guests to obtain objective feedback regarding quality of service and experience
• Investigates and resolves applicable guest or staff member complaints or concerns in a timely manner
• Manages and secures all Lost & Found items for guests and team members via detailed tracking logs and storage program
• Responsible for ensuring that all hotel team members maintain Fire, Life, and Safety compliance with all established policies and procedures as well as all local, state and federal laws and regulations
• Ensures compliance with accident and loss prevention programs, SOPs, health and sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

Required Skills / Abilities

• Comprehensive knowledge of facility management trades and practices with basic knowledge/understanding of laundry equipment; cleaning chemicals and compounds; proper methods of cleaning/maintaining linens, carpets, draperies, wood, marble, ceramic tile, vinyl tile, porcelain, and other hard surfaces on the job
• Ability to work under pressure and deal with stressful situations during busy periods
• Ability to access and accurately input information using a moderately complex computer system
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
• Ability to listen effectively and to speak English clearly to communicate with customers and team members and prepare written complex reports
• Multi‐Lingual a plus
• Must have coordinating skills as pertains to determining time, place and sequence of operations or action
• Ability to analyze information and make effective judgments
• Ability to prioritize and organize work
• Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time
• Requires lifting bundles of linen weighing up to 50 lbs
• Ability to push and/or pull wheeled carts weighing up to 150 lbs
• Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Medical/Dental Vacation & Holiday Pay
• Same-day pay available
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employee discount
• Life insurance
• Parental leave
• Referral program