Housekeeper

About the role

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Responsibilities

• Guest interaction, serving three meals a day to overnight guests, maintaining cleanliness of dining room and lounge
• Food and beverage service, including morning coffee service, preparing service cutlery and general maintenance of the facilities
• Excellent customer service to guests and other team members
• Make sound judgments and anticipate issues and opportunities
• Handle comments, complaints and concerns, with a high level of efficiency and in the best interest of the guest
• Work closely with all other departments to ensure overall guest satisfaction
• Ensure that guests’ special needs are met, including dietary restrictions, and the information is communicated to the Chef immediately
• Greet arriving/departing guests in a professional and pleasant manner
• Knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
• Familiarize guests with local activities and lodge services including safety procedures
• Prepare wood burning fires in lounge and dinning room as needed
• Prepare wood burning sauna & firepits as requested by guests
• Work closely and facilitate information to the Chefs and kitchen crew to assure that guest needs and information are communicated effectively
• Keep work areas clean, neat, and organized
• Attend staff meetings and safety meetings
• Inform Supervisor of any additional needs to carry out duties
• Ensure that all guests’ luggage is safely stored and transported to/from assigned destination. Assist with any lost, missing, “no name”, etc. luggage
• Communicate to the Front Desk in the KFT lobby if any guest issues arise or if a Wilderness Lodge guest does not show up for their scheduled departure
• Report any safety issues immediately to Supervisor
• Pass on any important information to the KFT Front Desk and to the KFWL manager on duty or wilderness lodge kitchen
• Continuously interact with guests regarding safety practices and island information
• Conduct food and beverage service including setting and preparing the wilderness lodge dining room, setting and cleaning the lounge, serving guests and cleaning the wilderness lodge lounge, bathroom, and dining rooms after each meal
• Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending to trash, sweeping, washing windows and cleaning restrooms as needed
• Participate in the provisioning of the island to include loading/unloading supply vessels, conducting inventories, and properly storing items from food to guest luggage
• Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance
• Participate in emergency response activities including firefighting, emergency medical activities (within an employee’s training limitations) and other incidents
• Other duties as assigned

Qualifications

• Commitment to delivering exceptional guest service
• Excellent interpersonal and communication skills
• One year minimum serving experience
• Minimum 21 years of age
• Knowledge and proper and up to date liquor procedures

Skills

• Exceptional customer service skills
• Strong organizational and multitasking abilities
• Ability to handle multiple tasks simultaneously
• Attention to detail
• Customer service training
• Knowledge of local area and activities

Pay

The starting wage for this role is $16.50/hour.

Schedule

Hours may vary based on department needs and seasonality.

Benefits

We offer a comprehensive benefits package including:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Employee assistance program
• Flexible spending accounts
• Generous paid time off policy
• Discounts on Pursuit attractions and services
• Free access to Pursuit attractions and 50% off for friends
• Subsidized mental health and wellness resources

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

Pursuit Perks

• Free access to Pursuit attractions and 50% off for friends
• Discounts on hotel stays, dining, and retail
• Subsidized mental health and wellness resources

Equal Employment Opportunity

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!