House Person

About the role

Clean and maintain all corridors, vending areas, elevators, landings, and service areas on guest room floors, ensuring the hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and the Floor Supervisor.

The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Responsibilities

• Review assigned area and complete general removal of any trash or debris on floors.
• Check assigned floor closets and replenish linen supplies.
• Stock linen room with clean linen and supplies.
• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep, remove non-floor closet items, and transport to proper storage areas.
• Strip all dirty linen from assigned Room Attendant's vacant/dirty/stay over rooms and place in laundry chute.
• Remove all dirty glasses from assigned Room Attendants' carts and closets, transport to dish steward in kitchen, and return clean glasses to floor closets in racks.
• Clean designated areas with proper chemicals, tools, and equipment:
  • Guest room floor corridors
  • Floor closets
  • Service corridors
  • Elevators, tracks, and landings
  • Guest laundry room
  • Guest vending areas
  • Stairwells
• Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves.
• Ensure that nothing is stored in stairwells.
• Remove stains, scuff marks, and dust from carpets.
• Provide timely delivery of any items requested by guests.
• Turn in all lost and found items and all guest room keys to the department.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment.
• Report any property condition deficiencies for Guestware Reports.
• Report unsafe conditions to management.
• Report accidents, injuries, near-misses, property damage, or loss to management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Maintain a neat, clean, and well-groomed appearance (specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assist other Housekeeping Personnel when needed.

Requirements

Knowledge, Skills & Abilities

• Push heavy carts.
• Drive Floor Sweeper and Floor Cleaner.
• Communicate effectively with different kinds of people to provide information, answer questions, and deliver required services.
• Lift all equipment and supplies on and off cart.
• Use property radio for department communication.

Physical Demands

• Ability to lift, reach, bend, stoop, stand, and walk continuously, climb stairs, and push or pull heavy equipment.
• Pushing two hundred (200) pound carts.
• Lifting one hundred (100) pounds maximum.
• Stand and walk for varying lengths of time, often long periods.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts