House Manager

£25,000 - £26,000 + 2 bedroom accommodation and utilities bills paid
Spinners Court, Lancaster - LA1 1RY
Mon - Fri 0900 - 1730

About the role

You’ll lead the heart of a welcoming retirement development of 63 homes for residents aged 55 and over, right in Lancaster city centre with the canal and amenities close by. Life here centres around a friendly lounge, well-kept landscaped gardens, a convenient laundry room and a comfortable guest suite. As the on-site House Manager, you’ll be a reassuring presence, fostering a safe, supportive and sociable environment where residents feel listened to, independent and at home.

Responsibilities

You will be the go-to point of contact for residents, visitors and contractors, ensuring the building is safe, well-run and warmly welcoming. Most days you’ll balance front-of-house support with practical checks, maintenance coordination and clear communication, keeping everything running smoothly and residents well informed.

What Success Looks Like

• Residents feel supported, safe and respected, with queries handled promptly and kindly.
• The building is consistently clean, compliant and well-maintained, with accurate records up to date.
• Communication is clear and timely, from noticeboards to resident updates and contractor briefings.
• Routine checks, testing and inspections are completed on schedule, with actions followed through.
• Community life thrives through small, thoughtful touches that encourage connection and independence.
• Issues are anticipated and resolved early, minimising disruption and enhancing peace of mind.

How You'll Spend Most Of Your Time

• Welcoming residents and visitors, responding to day-to-day queries and offering practical support.
• Carrying out regular building, safety and compliance checks, logging actions and maintaining records.
• Coordinating cleaning, repairs and maintenance with contractors, monitoring standards and access.
• Managing deliveries, keys, noticeboards and guest suite bookings with tidy, organised systems.
• Keeping communal areas presentable, reporting defects and following up to resolution.
• Communicating updates and arranging access for works, ensuring everyone knows what to expect.

Requirements

Who This Role Is For

• You care about people and bring patience, empathy and professionalism to every interaction.
• You’re organised and proactive, with a keen eye for detail and pride in high standards.
• You stay calm under pressure and solve problems with a practical, hands-on approach.
• You communicate clearly, both in person and in writing, and build positive relationships.
• You’re comfortable working independently, making sound decisions and knowing when to escalate.

Experience That Helps

• Experience in a customer-facing role within housing, hospitality, retirement living or front-of-house.
• Familiarity with building safety routines, compliance checks or basic facilities coordination.
• Handling contractor visits, scheduling small works and monitoring service quality.
• Recording information accurately, keeping logs and using basic IT systems and email.
• Supporting older or vulnerable people with sensitivity and discretion.

Benefits

• 20 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

Pay

£25,000 - £26,000 + 2 bedroom accommodation and utilities bills paid

Schedule

Mon - Fri 0900 - 1730

About the company

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.