House Attendant-Full Time - The Langham, Chicago

About the role

Assure cleanliness of guest floor corridors, foyers, stairwells, and public areas and assist room attendants in order to maintain Langham and Forbes standards of quality. Assist colleagues whenever they are in need of help.

Responsibilities

• Ensure all areas are kept free of soiled linen and trash.
• Stock closets with all supplies and linen as directed.
• Obtain amenities and supplies for room attendants as directed.
• Pick up and sanitize glasses according to hotel policy.
• Keep butler pantries and housekeeping storage areas clean and neat.
• Vacuum, sweep, and/or mop hallways, stairwells and foyers as needed.
• Clean and remove spots from corridor walls and doors.
• Polish and clean mirrors, room numbers on guestroom doors, and elevator rooms.
• Flip mattresses and move furniture as assigned by supervisor.
• Respond to guest questions and provide guest assistance, directions and/or escort guests.
• Provide service to hotel guests as specified in Langham and Forbes service standards.
• Assist with any other requests from supervisor.

Physical demands

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
• Requires walking 90 – 95% of workday.
• Must be able to push/pull up to 50 lbs.

Skills

• Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
• Ability to learn how to properly work with hazardous chemicals in accordance with company standards.
• Ability to read and write basic English to complete forms such as a room status report.
• Ability to organize and prioritize work and meet deadlines.

Qualifications

• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Previous luxury hotel experience preferred.

Pay

$22.16 – $27.70/hour

Benefits

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling