Jobs · Customer Service · California

House Attendant

Kimpton Hotels & Restaurants · Sacramento, CA · 2 days ago
Customer ServiceFull-time

What You'll Do

Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some Of Your Responsibilities Include

  • Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.
  • Clean and set-up meeting room functions according to the function sheets.
  • Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.
  • Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.
  • Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
  • Check and replenish your supplies and cleaning tools.
  • Quickly respond to guest requests in a friendly manner.
  • Return lost items with proper documentation to the Housekeeping Department.

What You Bring

  • A High School Diploma is preferred.
  • 1 year of experience in customer service or similar position.
  • Previous housekeeping experience is a plus.
  • Passion for customer service and good verbal communication skills, basic writing skills.
  • Flexible schedule, able to work evenings, weekends, overnight and holidays when needed.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

  • Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
  • The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here.
  • We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests.
  • We encourage each of our employees to understand, accept, and celebrate differences among people.
  • We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities and genders.

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