Hourly Supervisor/Department Manager

About the role

Hourly Shift Supervisor / Department Manager, reporting to the General Manager, Assistant General Manager, or Owner. This is an hourly, non‑exempt position.

Responsibilities

• Act as Manager‑on‑Duty, run pre‑shift meetings, direct station flow, and manage peak‑hour pacing.
• Train new hires, mentor team members in real time, and enforce company policies.
• Greet customers, monitor satisfaction, and handle service recovery or complaints with empathy.
• Monitor food temperatures, cleanliness, and compliance with health and sanitation codes.
• Oversee opening and closing checklists, manage cash drawers and safe drops, and track basic inventory.

Requirements

• 1+ years of restaurant or hospitality experience; previous lead or training experience preferred.
• Strong communication, basic math and cash handling, and multi‑tasking abilities.
• Valid food handler or ServSafe manager certification (where required).
• Ability to stand or walk for up to 8 hours and lift up to 25‑30 lbs.