Hourly Store Manager I FT 6931

About the role

Join the Coast Guard Exchange as an Hourly Store Manager in South Portland, ME. Lead a team that supports those who serve, manage a retail activity with annual sales under $5 M, and contribute to a mission‑driven organization while receiving competitive pay, federal benefits, and a 10 % hiring bonus.

Responsibilities

• Manage a retail activity with annual sales of under $5 M.
• Provide direction and supervision for all store personnel.
• Assist customers and resolve complaints.
• Interview, hire, train, or direct training of assigned personnel.
• Encourage and develop employees through coaching, adequate training, and growth opportunities.
• Assist in developing promotional sales in conjunction with CSC HQ staff.
• Oversee competitive price checks and submit recommendations to HQ buying staff for pricing changes.
• Work with vendors and HQ buying staff to execute operations for assigned departments or selections.
• Ensure store recovery.
• Supervise vending and warehouse operations.
• Welcome customers, maintain product knowledge, and help with merchandise selection.
• React promptly to customer concerns with a sense of importance.
• Act as key carrier for store opening and closing as required, including weekends as scheduled.
• Review monthly P&L statements, compare actual figures to plan, and initiate corrective action when needed.
• Ensure adherence to Loss Prevention policies; monitor shrink and the Alert Line.
• Confirm associate compliance with safety standards and emergency preparedness requirements.
• Ensure all employees receive required Coast Guard training (e.g., Civil Rights Awareness, Sexual Harassment Prevention).
• Display all CG and Federal required posters prominently where employees can see them.
• Perform other related duties as assigned.

Requirements

• Two years of progressively responsible experience equivalent to a department manager or assistant manager demonstrating leadership, operational oversight, and customer service management; OR completion of the CGX Leadership Development Program (LDP); OR current USCG NAF employee with demonstrated experience performing key store operations (e.g., acting store manager, lead/supervisory responsibilities).
• Ability to routinely lift 10 lb and occasionally lift 25 lb, and to stand for long periods of time.

Qualifications

• P&L analysis experience.
• Prior retail merchandising experience.
• Bachelor’s degree from an accredited university with emphasis in retail or business administration, plus at least two years of specialized experience; general business experience may substitute for the degree on a year‑for‑year basis.
• Current USCG NAF department manager or assistant manager.

Benefits

• Paid annual