Hourly Food and Beverage Supervisor

About the role

The Hourly Food & Beverage supervisor oversees Bar Moxy, Rose's Coffee Shop, Banquets, and Sip & Dip pool within The Moxy Hotel. The Supervisor leads all service, administration, and guest relation activities.

Responsibilities

• Provide for the highest quality products and services to our clientele.
• Ensure areas are properly and fully booked to ensure maximum revenue without sacrificing service.
• Ensure ambiance of this boutique restaurant including music, lighting and atmosphere are in compliance with the standards set forth the by the General Manager.
• Train staff in accordance with the standards of Wurzak Hotel Group and Tribute Portfolio (Marriott) Hotel policies and guidelines, ensuring proper knowledge of all company procedures, rules and regulations.
• Constantly evaluate staff to insure the highest standards of service excellence.
• Provide for the proper reporting of all revenue and manage all the costs of the restaurant. Ensure they are in line with the budget and/or guidelines.
• Interview and hire all new employees, ensuring all paperwork is properly completed and employee files are in compliance as per Human Resources.
• Oversee the processing of time clock management for your staff. Ensure the labor cost is accurate and up to date, and all employees are properly paid.
• Oversee restaurant management to ensure they fulfil responsibilities for staff development, scheduling, and followup.
• Responsible for creating and maintaining all side work schedules for all departments.
• Responsible for all menus to be up to date, neat and clean and that all personnel have up to date menu descriptions.
• Ensure restaurant is clean and in compliance with all local and Company sanitation and food safety guidelines.
• Ensure staff is in compliance with the Company policy.
• Oversee inventory of all small wares, glassware, china, silver, linen and all other necessary items for the restaurant.
• Maintain the restaurant wine list and recommend additions / deletions as needed.
• Oversee the beverage/wine program. Ensure all costs are accurate and in line with the budget guidelines.
• Provide oversight and management to the Polo Lounge and InRoom Dining, to include staffing, training and operations.
• Ensure all beverages are properly inventoried and stored to prevent theft.
• Conduct weekly meetings with staff. Attend preshifts as necessary.
• Ensure the quality of the food and the presentation insuring guest satisfaction in this area.
• Promote teamwork within the restaurant, creating a positive work environment.
• Oversee the restaurant culinary team to ensure understanding of costs, quality, proper purchasing and receiving along with compliance to preparation and presentation standards.
• Ensure staff comply with all guest service basics such as uniforms, nametags and proper guest greeting.
• Create an environment that impresses guests with quality and timely service in a pleasant and friendly manner.
• Ensure all communication containing Company, hotel and brand information is consistent with practices of the hotel.
• Handle all guest complaints, addressing each individually, personally and in a timely manner.
• Cook up to date with all changes in the industry and keep abreast of new trends and techniques.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Ensure maintenance problems are promptly reported through proper channels.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• On time and at work when scheduled in clean, professional attire.
• Attend department meetings as scheduled.
• Any other tasks/duties as requested by management.

Qualifications

• Strong knowledge base of fine wines, wine selection and service.
• Strong leadership and supervisory skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Valid driver’s license and reliable transportation.