Hotside / Coldside Commercial & Residential Appliance Repair Field Service Technician

About the role

Mr. Appliance is seeking Hotside and/or Coldside Commercial & Residential Appliance Repair Field Service Technicians who enjoy troubleshooting, repairing appliances, and improving the home life of families in the community. This role offers a fun, team-oriented environment with a focus on work-life balance and ongoing training.

Responsibilities

• Diagnose and repair home appliances and commercial kitchen equipment, including:
  • Ice machines
  • Cooking equipment
  • Walk-in coolers/freezers
  • Standalone refrigerator coolers and freezers
  • Residential appliances such as washers, dryers, dishwashers, refrigerators, ovens, ranges, and microwaves
• Provide cost estimates for repairs.
• Effectively communicate with customers to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• EPA Type 1 or Universal CFC Certification required.
• Previous experience of one year or more in appliance repair is a plus.

Skills

• Exceptional Customer Service: Deliver a great customer experience by diagnosing and solving problems efficiently.
• Problem-Solving: Use critical thinking to diagnose issues and provide solutions quickly.
• Quality of Work: Ensure repairs are completed correctly the first time.
• Efficiency: Manage time effectively to complete repairs and respond to customer needs promptly.
• Punctuality and Reliability: Show up on time and be available for customers.
• Attention to Detail: Maintain a clean and organized work vehicle and complete customer reports accurately.
• Ongoing Training: Willingness to research new equipment and participate in training opportunities.

Pay

The pay range for this position is $60,000 to $150,000 per year, depending on experience. Technicians are typically paid on a daily guarantee initially, transitioning to commission-based pay. Bonuses and commissions are available, with top technicians earning well over $100,000 annually. The TeamBuilder program offers additional multi-level bonus opportunities, potentially exceeding $10,000 per year per referred technician.

Benefits

• Work-Life Balance: No nights or weekends.
• Paid Training: Access to the Mr. Appliance Academy to advance from Apprentice to Master Technician.
• Company-Provided Perks: Company vehicle and iPad.
• Health Benefits: Offered after 30 days of employment.
• Retirement Savings: 401K with 100% company match on a portion of pre-tax income for full-time employees.
• Paid Time Off: 10 days per year.
• Team Environment: Fun, family-oriented culture with a focus on collaboration.