Hotline Substitute (Daytime Per Diem)

About the role

Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.

Essential Functions

• Assists with conducting programs to prevent and resolve client problems.
• Provides information and referral to clients over the phone or in person.
• Provides case management assistance, including preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.
• Aids clients in identifying benefits, social and community services and helps clients obtain them.
• Affords assistance with transportation needs.
• Offers emotional support to clients.
• Affords assistance or organize/lead client activities.
• Affords assistance with crisis intervention.
• Confers with medical/other personnel on client behalf.

Knowledge/Skills/Abilities

• Basic knowledge and understanding of case management.
• Basic computer and software skills and experience.
• Complete work with accuracy and meet deadlines.
• Communicate effectively, both verbally and in writing; understand and follow directions.
• Provide a high level of customer service.
• Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff.
• Knowledge of community resources is highly desirable.

Supervisory Requirements

N/A